Enhance team problem-solving
Boost profitability through better communication
Create win-win customer scenarios
Improve overall company culture
Custom quotes tailored to your business
"The Course Topics Were Excellent"
"To technicians looking to make their way into leadership, the course topics were excellent. Josh’s conversation style and demeanor felt like it was on the level of “shop talk”. I think this along with his approachable demeanor will make the technicians participating feel comfortable following these videos."
Meet Your Mentor
The Problem
The Premise
The Promise
The Mindset
The Execution
Introduction
Learn On Your Own Time
Never Stop Challenging Yourself
Focus On Quality Before Speed
Have Your Own Tools
How You Carry Yourself
The Most Impactful Characteristics
Are You Complaining About Work or Welcoming It?
How Reliable Are You?
Who's Life Do You Affect The Most?
What Are Soft Skills
Stages of Responsibility
Types of Soft Skills
What Are The Most Important Ones?
Written Communication
Verbal Communication
How to Communicate With Customers
How to Communicate With Office Staff
What You Hear Is As Important As What You Say
Introduction
Teach Your Way Into A Promotion
Learn How To Teach
Be Patient And Be The Bridge To The Next Generation
Introduction
Conflict Resolution With Customers
Conflict Resolution With Co Workers
Everyone Is A Leader
Master Yourself, Others Will Follow
The Incredible Power Of Questions
Having Hard Conversations
Tying It All Together
8 Modules & 37 Lessons
5 Hours of Educational Content
Personalized Login & Account For Every Employee
Quizzes After Each Lesson To Keep Accountability
BITNW Official Certificate After Successful Completion
Access To The Private BITNW Community
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